Wholesale Terms & Conditions

Products

Sizes and colours may vary slightly due to the characteristics of handmade products.

Payment

Payment must be made within 7 days upon buyers receipt of invoice. 

Payment must be made by BACS transfer to the bank details stated on the invoice. 

MSRP

Products or goods purchased from Rag & Paw shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 10% below MSRP.

Shipping 

Order balance is due upon invoice received. BACS transfers must be deposited and cleared prior to shipment.

Tracked shipping is provided to the UK and international. Cost of shipping is dependent on weight, size and destination of order.

Buyer is accountable for shipping and handling fees. 

Shipping insurance must be requested to apply. 

Buyer is responsible for ensuring all details given are correct and we cannot be held liable for any mis-delivery arriving out of incorrect information provided.

We will send an email on the day we despatch the order and once despatched the order should arrive within 5-7 working days. International shipping will differ.

Liability 

Risk of damage to or loss of goods passes to the buyer at the time of delivery.

Returned goods

We do not accept returns of unwanted or non-faulty items.

Any items that are broken or defective as a result of a manufacturer defect must be reported within 5 days in receipt of order. Please email info@ragandpaw.com. Any returns are at the buyers cost and the buyer is responsible for the shipping and handling costs. Once the products are received they will be inspected. If liability is accepted, the buyer will be refunded for the cost of the goods and the reasonable return postage costs.

 

By completing an order and receiving an invoice from Rag & paw Ltd, you hereby state that you have read, understand, and fully comply with the listed terms & conditions by Rag & Paw Ltd. You agree to fully comply with Rag & Paw Ltd terms & conditions for the entire duration that you carry and sell Rag & Paw products.